Gerald Ejike

Gerald Ejike is an experienced technical support professional with a background in IT systems and network administration. Currently serving as Technical Support Manager and IT System Engineer Lead at RetailNext since April 2016, responsibilities include managing daily ticket resolutions and ensuring team performance against goals. Prior experience includes roles as Technical Support Analyst at NSC Global, where incident management and customer communication were key, and as Network Administrator at The Data Factory, focusing on firewall configuration and system backups. Gerald holds multiple advanced degrees, including an MBA in International Business from the University of Roehampton and an MBA in Business Administration from Schiller International University, as well as a Bachelor's degree in Information Technology from Cape Peninsula University of Technology.