Sid Puri

Sid Puri is currently the Head of Growth for India at Retool. Prior to this, they worked as a Product Manager at Bounce from April 2019 to January 2021.

At Bounce, Sid helped grow the daily dockless rides business from 15,000 rides a day to 150,000 rides per day (10x growth in 10 months). Sid also launched 2 new business verticals during COVID - long term rentals and bounce shop. Under their leadership, the company milestone of 200 monthly rentals/day was reached in under 45 days. Additionally, Sid increased daily bike sales from 30/day to 150/day in 30 days by increasing top of the funnel by launching on the web, app and Whatsapp bot simultaneously. As a result of their efforts, long term rentals generated Rs. 1.5 crores in monthly revenue and Bounce shop generated Rs. 9.3 crores.

In addition to their work at Bounce, Sid also launched Bounce Hyderabad - the first city outside Bangalore. Sid also reduced false positives in KYC from 10% to 2% and identified and solved issues in our legacy profile system that cost the company Rs. 4CR. Additionally, they reduced referral bonus fraud by 70% - saving Rs. 60 lakh/month.

Sid has also been instrumental in building an integrated customer care stack to improve support staff efficiency - calling, zendesk and customer data. Sid also launched Bounce assist - our custom-built self-help tool in the app which reduced customer support manpower costs by Rs. 44 lakh/month by reducing calls per ride. Finally, they built user profile, NPS, CSAT and survey modules to help research and product teams build feedback loops for customer pulse. To date, their customizable and targeted survey platform has been used to gather 15L survey responses.

They are on a team with Jonathan Krangel - Head of Revenue Operations, Kevin Garcia - Head of Product Marketing, and Justin Wong - Head of Data. Sid Puri reports to David Hsu, Founder & CEO.