Robert Mello is a Senior NOC Engineer at RetroFit Technologies, Inc. since March 2022, utilizing Datto RMM for remote troubleshooting and centralized updates while managing client tickets through Autotask PSA. Responsibilities include administering LAN/WAN security, troubleshooting failed backups with Datto BDR appliances, and performing vulnerability scans with Nessus. Prior experience includes serving as Support Desk Level II at Datalyst, LLC from July 2019 to March 2022, providing tier II help desk support, and working as a Computer Support Specialist at Bristol Elder Services, Inc. from September 2015 to July 2019, where support was offered to 160 end users. Robert holds a Bachelor of Science in Cyber Security/Network Engineering and an Associate of Science in Network Engineering from the New England Institute of Technology.
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