Hendrick Wong

Hendrick Wong is an experienced professional with a strong background in language coordination and e-commerce. Currently serving as an E-Commerce Specialist at ISACC Media, LLC since October 2021 and a Transcriptionist at Rev since May 2018, Hendrick has previously held multiple roles at Sitel Group from April 2013 to May 2023. Positions included Senior Language Coordinator, where responsibilities involved quality, compliance, and training oversight, and Language Coordinator, managing supervisory tasks and training environment consistency. As a Senior Language Specialist, Hendrick monitored training programs, ensured adherence to training agendas, and conducted internal evaluations. Additional roles at Sitel Group included Language Specialist, Coach Track Trainee, Escalations Agent, and Customer Service Representative, showcasing a diverse expertise in language training and customer service.