Industry consulting expert in ESG and Reverse Logistics to major OEMs, retailers, and eCommerce platforms, working globally. RLS's diverse clientele gain inside access to best practices for continuous innovation for end-to-end solutions to remediate their return and defective products. I also answer the "why" behind product returns and help our clients slash their product returns.

Returns Processing Management

Reverse Logistics Solutions supports companies in optimizing their entire reverse logistics supply chain. We help our customers work with their trading partners to become fast and reliable in product return disposition. Including working in-house or outsourcing to a 3rd party provider to receive product returns, issuing credits, replacements, repairing, refurbishing, remanufacturing, harvesting parts, recycling, and selling into the secondary markets. Working together, we will reduce your no-trouble found product returns, which can be attributed to buyer remorse, marketing, packaging design, and engineering design. Your factories overseas may very well owe millions of dollars of credits for component serial defects.

Understanding why goods are returned is essential to improving reverse logistics, new product design, production, and logistics processes. Increasing return rates may include complications such as design and production flaws, serial defects of components and sub-assemblies, and poorly designed packaging.

Consulting engagement includes slashing millions, tens of millions, and hundreds of millions of dollars of costs from the supply chain. 

Industry Engagements: 

Amazon, Breville, DeLonghi USA, Hamilton Beach, Jarden Consumer Solutions (acquired by Newell Brands), Keurig, LG Electronics, Nespresso, Haier America (GE), and Walmart.

Reverse Logistics Solutions

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