Ross Silva is an experienced professional in operations management and business development, currently leading a team of over 200 chat support agents at Revolut while driving transformation within the customer support vertical of the fintech industry. As the owner of Divergent Consulting, Inc., Ross offers a range of advisory services to help businesses navigate modern market demands. Previously, Ross operated a successful insurance agency that generated over $3.5 million in annual revenue and contributed to sales leadership operations at American Family Insurance. Ross also held a role as Operations Architect for Default Servicing at JPMorgan Chase, where efficiency was enhanced through the implementation of strategic business processes. Ross holds a diploma from Temescal Canyon High School.
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