Sonja W. is an experienced customer success and service professional with a strong background in the insurance and insurtech industries. Currently serving as a Customer Success Manager (Insurance) at Revolut since January 2024, Sonja previously held the position of Head of Customer Service at Companjon from April 2021 to January 2024. In this role, responsibilities included establishing and leading a customer service unit, managing relationships with outsource providers, and overseeing product development strategies. Sonja has also worked at nib Group as a Customer Service Team Lead and Senior Customer Service Consultant, as well as held various positions at Zazzle, Voxpro, and Park Hotel Kenmare. Sonja holds a Bachelor's degree in Business Management Applications from Atlantic Technological University and has additional qualifications in personal general insurance from The Insurance Institute.
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