James Baldwin

James Baldwin serves as the Director of Customer Experience at Rewind since February 2024, where responsibilities include leading Customer Support and Customer Engineering teams to enhance the customer journey and develop Premium Support offerings. Previously, Baldwin held the position of Senior Manager of Customer Support at Operators Guild, an elite group for finance and operations leaders. Baldwin's extensive experience at Change.org, where roles ranged from Director of Customer Success and Support to Manager of User Success and Support, included scaling user support teams during significant growth and implementing tools that improved operational efficiency and customer satisfaction metrics. Earlier career experiences include roles as Online Marketing Manager at Will Pwn 4 Food and Operations Manager at the International Game Developers Association, demonstrating a strong background in marketing, community management, and technical support. Baldwin holds a Six Sigma Green Belt for Service Organizations from the Schulich School of Business, York University.