Ravi Desai

Ravi Desai has diverse work experience in the field of information technology and technical support. Ravi currently works at Rewind as the Lead Information Technology Specialist, where they are leading the Single Sign-On (SSO) project and researching application integration workflows. Previously, at Rewind, they also served as an Information Technology Support Specialist, leading projects such as Cisco Meraki Network Design & Installation and the selection of the SSO solution.

Prior to their role at Rewind, Ravi worked at The Pythian Group, Inc. as a Technical Support Analyst. In this role, they provided day-to-day operations support for an enterprise IT environment, including servers, cloud instances, and SaaS products. Ravi also supported various activities in Google Workspace (Gsuite) and provided support to end-users through different communication channels.

Before joining The Pythian Group, Inc., Ravi worked at Halogen Software as a Corporate IT Technician. Ravi provided help desk support to end-users, troubleshooting and maintaining software and hardware products. Ravi also worked closely with Active Directory and Microsoft Exchange Server for various tasks.

Additionally, Ravi worked at Apple as a Service Technician, providing technical support for Apple products. Ravi earned a certification in Service Technician training and provided check-in and support services to customers both in-store and over the phone.

Furthermore, Ravi worked at STAPLES Canada as a Technology Associate, where they provided technical support to customers, replaced and upgraded computer parts, and researched alternative problem-solving methods.

Overall, Ravi Desai has a strong background in information technology, technical support, and project management.

Ravi Desai attended the Algonquin College of Applied Arts and Technology from 2012 to 2014, where they studied Computer Technology/Computer Systems Technology. Ravi has also obtained multiple certifications, including the Google Cloud Platform Fundamentals for AWS Professionals from Coursera in October 2018, the ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in August 2015, Certified in Cybersecurity (CC) from (ISC)² in May 2023, Professional Google Workspace Administrator from Google Cloud in May 2023, Okta Certified Administrator from Okta in February 2023, Okta Certified Professional from Okta in August 2022, AWS Certified SysOps Administrator - Associate from Amazon Web Services in February 2018, and AWS Certified Solutions Architect - Associate from Amazon Web Services in December 2017.