Jess York is an experienced professional in the fields of digital adoption and customer solutions, currently serving as a Senior Digital Adoption Specialist at Rexel USA since January 2019. In this role, Jess develops and delivers strategic training programs and provides monthly education to over 400 team members nationwide. Prior experience includes a tenure as Customer Solutions Leader for the Midwest Region at Gexpro, where Jess led service and support efforts for major multi-location MRO accounts and collaborated with various teams to develop strategic actions. Additional roles at Gexpro involved improving operational excellence, leading teams, and managing high-value customer fulfillment. Jess also served as Associate Director at The Ward Management Group, creating marketing plans for law enforcement associations. Education includes studies at Indiana University Indianapolis and the University of Southern Indiana.
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