Michael Berry

Service Delivery Manager at RFA

Michael Berry has a solid background in network and system administration, with experience in various technical support roles. Currently serving as the Service Delivery Manager at RFA, Michael oversees support service operations and manages NOC operations. With a Bachelor of Science degree in Network and System Administration, Michael has honed their skills in troubleshooting, maintenance, and network implementation. Prior experiences include roles in companies such as Windstream, EarthLink, and GLOBALINX, showcasing their expertise in activating internet services, troubleshooting networking issues, and providing technical support to customers. As a System Administrator Intern at Hornell City School District, Michael gained valuable experience in network diagnostics and repair.

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Timeline

  • Service Delivery Manager

    June, 2022 - present

  • NOC Manager

    January, 2020

  • Network Operations Center Supervisor

    April, 2017

  • Network Technician

    January, 2016