Lee Hancox is an accomplished ITSM Process Manager and ITIL Practitioner with extensive experience in IT service delivery and governance. They held roles at Marsh & McLennan Companies and Northern Rock, where they successfully managed IT services across multiple locations and streamlined financial systems. Currently, Lee serves as a Lead ITSM Practitioner at Reinsurance Group of America, Incorporated, focusing on service governance and implementing ITSM best practices. Lee holds a BA (Hons) in Business Studies from Northumbria University and a distinction in HND, Business and Finance from the University of Wales, Cardiff.
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