Michelle Epner is a Product Owner, Business Analyst, and Change Management Specialist, currently serving as a Sr. IT Business Analyst at Reinsurance Group of America, Incorporated since 2025. With previous experience at U.S. Bank as a Mortgage Change Adoption Agent, Michelle expertly guided sales and operations staff through adherence to processes and policy changes. Michelle's background includes leadership roles at Citi, where they were integral in managing project initiatives and enhancing production quality. Their recent certification in Business Intelligence from IBM further emphasizes their commitment to data-driven decision-making. Through a dedication to training development and team alignment, Michelle has made significant contributions to the financial industry.
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