Jon Windley

Jon Windley is an experienced professional specializing in Organizational Change Management and Customer Experience. Currently serving as an OCM Consultant at RGP since September 2021, Jon provides strategic guidance and implementation services focusing on stakeholder assessments, communication strategies, training, and project management. Previously, Jon founded and led AltitudeCX, a Customer Experience consulting firm, and held various leadership roles including Principal at Root Inc., Vice President of Business Customer Experience and Customer Advocacy at CenturyLink, and Managing Partner at NextWave Performance LLC. Jon's extensive background also includes significant positions at Retreon, Qwest Communications, LCI International, MCI Telecommunications, and Booz Allen Hamilton, highlighting expertise in process management, quality initiatives, and culture change. Jon holds an M.B.A. in Organizational Development and a Bachelor’s degree in Finance from UWF Lewis Bear Jr. College of Business.