Lyn Dotterweich, MBA in Marketing, is a seasoned management consultant with extensive experience in customer experience and digital transformation. Currently at RGP since September 2020, Lyn previously led diverse teams in roles such as Management Consulting CX and Chief of Staff. Key accomplishments include generating a 300% sales increase at eClerx through strategic initiatives, directing customer service operations at Philips Lighting, and eliminating legal issues at Ernst and Young by enhancing digital training. Notable leadership roles also include Vice President positions at Health Plus and ADP, where Lyn drove customer retention strategies and technology improvements, respectively. Lyn's educational background includes an MBA from Fairleigh Dickinson University and a BA in Political Science from Indiana University Bloomington.
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