Toby Birchall

Toby Birchall is currently the Digital Operations Lead at RICS, where they focus on optimizing systems and streamlining processes to enhance user journeys and drive growth in a dynamic eCommerce environment. Prior to this role, Toby served as a Senior Content Coordinator and Ecommerce Delivery Coordinator at AO, where they managed digital content and stakeholder relationships while prioritizing workflows and ensuring compliance with marketing SLAs. Toby holds an A-Level in English Language and Literature from Bolton Sixth Form College.