Tracy Watson

Tracy Watson currently serves as the Manager of Customer Experience at Ride1Up, where responsibilities include setting performance goals for the department and enhancing customer interactions. Prior experience includes holding the position of Vice President of Customer Experience at Juiced Bikes, where Tracy mentored leaders, collaborated with sales and marketing for company growth, and implemented customer-centric strategies that achieved notable accomplishments such as a 25% reduction in refunds and a 140% increase in 5-star ratings. Additional roles held include Director of Customer Experience at Juiced Bikes, Customer Success Manager at MindTouch, and various positions at Chatmeter and Lightpost Digital, where Tracy demonstrated expertise in improving customer satisfaction and optimizing operations. Tracy holds a degree from Doane University.