Heather Egan

Heather Egan is a seasoned professional with extensive experience in operations and customer success. Currently serving as a Senior Customer Operations Specialist at Fox Factory since April 2023, Heather manages over 30 distributor and dealer accounts, focusing on sales support and revenue generation. Previously, Heather held the position of Head of Business Operations and Customer Success at Broadridge Advisor Solutions, where initiatives led to an additional $800,000 in annual recurring revenue. Prior roles include Head of Operations and Customer Experience at Emerald Connect, Inc., contributing to a profitable $60M company sale, and Product Manager/Director of Marketing at SMMS, Inc., recognized for leading the #1 producing territory for three years. Heather holds a Bachelor of Business Administration from Colorado Technical University.