Caroline Zapana is an engineer specializing in Customer Experience, Service Design, and Health Innovation. They have served as Jefe de Prácticas at Pontificia Universidad Católica del Perú since 2015 and currently lead experience and operations at Rimac Seguros y Reaseguros. Caroline has previously held roles at Banco de Crédito BCP, PROMART, Belcorp, and MSC Mediterranean Shipping Company, where they developed various skills in pricing, customer experience, and marketing. Additionally, they completed studies at Universitat de Barcelona in 2022.
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