Javier Eduardo Benavides Ugarelli is a Design Lead with ten years of experience in service design, digital innovation, and process transformation across banking, insurance, and logistics sectors. They have demonstrated expertise in leading design teams in agile environments while focusing on business outcomes, customer experience, and solution sustainability. Javier holds a degree in Industrial Engineering from Universidad de Lima and a certification in Lean Six Sigma. They have previously served as a Service Design Lead at Rimac Seguros y Reaseguros and have played pivotal roles in projects that have significantly improved operational efficiency and customer engagement at Interbank.
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