Lucrecia Delgado Urquiza is a CRM Specialist with over 10 years of experience in the insurance sector, focusing on customer-centric transformation. They have held various roles, including Jefe CRM and Salesforce Product Owner at Rimac Seguros y Reaseguros from 2016 to 2020. Lucrecia completed a Bachelor's degree in Administration at Universidad de Lima and holds multiple advanced degrees, including an MBA and specialized courses in Customer Relationship Management and Customer Experience.
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