Alpha A. has extensive experience in customer support and technical assistance, particularly within the telecommunications and contact center sectors. Currently serving as a CX Solutions Engineer II, Product Trainer, and Contact Center Engineer at RingCentral since September 2018, Alpha A. has a history of progressively responsible roles, ranging from Technical Support Engineer II at NICE inContact to various positions at RingCentral and Convergys. Key contributions include curriculum development for training, managing technical support, assessing quality of interactions, and providing feedback for continuous improvement. Prior experience also includes a focus on technical issue resolution and customer account management in collections.
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