Arjay Augusto

Arjay Augusto is a seasoned professional in incident management and IT support with over a decade of experience across various organizations. Currently serving as a Major Incident Manager at RingCentral since April 2020, Arjay oversees high-priority incidents while advising management on incident prevention and improvements. Prior roles include Incident Manager - Shift Leader at Verifone, where responsibilities encompassed managing a monitoring team, troubleshooting, and collaborating with IT teams for root cause analysis. Arjay's expertise also includes performance monitoring at Hinduja Global Solutions as an IT Service Desk Officer, and technical support experience as an IT Engineer at Trend Micro. Arjay holds a BS in Computer Engineering from Don Bosco Technical College.