Aspen W. is an experienced Technical Account Engineer II and Technical Account Manager II at RingCentral, where responsibilities include enhancing technical support through SIP certification and serving as a Subject Matter Expert (SME) since January 2021. Aspen has developed online training courses, mentored peers, and effectively managed client interactions, achieving high customer satisfaction ratings. Previous roles include Global Enterprise Engineer at RingCentral, Shift Supervisor at Starbucks, Technical Support Representative at Sutherland Global Services, and Cashier at Sears, Roebuck and Co. Aspen is pursuing a Bachelor of Arts in Corporate Accounting at the W. P. Carey School of Business at Arizona State University.
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