Carlos Rivera is a seasoned finance operations professional with extensive experience in order-to-cash systems and billing analysis, currently serving as a Senior Order-to-Cash Systems and Process Analyst at RingCentral since August 2017. Carlos has effectively improved the deal approval process, enabling time savings of 3-4 hours per account, and manages daily nonstandard billing requests with rapid turnaround. Collaboration with various teams, including Legal and FP&A, has been pivotal in ensuring alignment on complex deals and enhancing billing systems through project management initiatives utilizing Jira. Prior roles include Senior Revenue Operations Billing Analyst and Revenue Operations Billing Analyst at RingCentral, as well as experience at Pro Football Focus and S.F. EXPRESS CO. LTD. Carlos holds a Bachelor's degree in Business Administration and Management from California State University Channel Islands and an Associate's degree from College of the Sequoias.
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