Caroline Perla is a skilled data analyst with extensive experience in workforce management and reporting across multiple organizations, including RingCentral, Asticom Technology Inc., and IBM Global Process Services. Currently, Caroline serves as a Data Analyst for the Global Support team at RingCentral, leveraging data to optimize operations. Previously, Caroline excelled in creating dashboards, managing reports, and collaborating with operations teams to enhance performance metrics at IBM. With a background in quality assurance and technical support, Caroline has a proven track record of facilitating audits, developing automation for reporting processes, and providing training and support within various teams. Caroline holds a Bachelor of Arts in Literature from the University of Santo Tomas and is currently pursuing further education at the University of the Philippines.
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