David Herron is an experienced technical support leader with a career spanning over two decades in the telecommunications and technology sectors. Currently serving as the Director of Technical Support at RingCentral since May 2013, David focuses on optimizing support operations, enhancing customer experience, and driving technical excellence through high-performing teams and AI-driven automation. Prior roles include Tier 3 Support Senior Manager at RingCentral, Backbone Engineer at Avaya, and IP/MPLS Support Manager at Level 3 Communications, where David consistently demonstrated a commitment to operational excellence and customer satisfaction. David holds a Bachelor of Science degree in Information Technology from American Intercontinental University.
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