James Lao is an experienced professional in the field of contact center solutions engineering, currently serving as Senior Manager at RingCentral since September 2010. James has held various titles within the company, including Contact Center Solutions Engineering Manager and Team Lead - Solutions Engineer, providing pre-sales technical support and product demonstrations to potential clients. Prior to RingCentral, James worked at West Contact Services in roles such as Senior Implementation Advisor and Tier III Specialist. James holds a Bachelor of Science in Nursing from CKSC, where education was completed from 2004 to 2008.
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