Jereth Frank

Jereth Frank is an experienced Contact Center Implementation Engineer II at RingCentral since January 2021, specializing in the planning and development of contact center functionalities and driving the implementation of Nice inContact Studio. Previously, Jereth held the position of IT Service Desk Supervisor at Ciox Health from August 2012 to January 2021, managing a team of IT Service Desk Engineers and providing mentorship and guidance. Prior experience includes serving as a Software Support Representative at McKesson Provider Technologies, where Jereth delivered technical support to managed services hospitals, achieved high customer satisfaction metrics, and developed training materials. Earlier roles include working as an Account Executive at Ricoh Americas Corporation, focused on expanding an outsourcing printing department, and service in the United States Navy from August 1994 to August 1998. Jereth is currently pursuing a Business degree at Georgia State University Perimeter College.