Mark Winters is an experienced Support Engineer currently working as a Global Enterprise Engineer at RingCentral, where they diagnose and troubleshoot UC communication issues and manage escalated cases. Previously, Mark held positions at IBM as a Technical Support Representative and CrossLink Professional Tax Solutions as a Technical Specialist, providing IT solutions and support to clients. Early in their career, Mark worked as a freelance Web Developer, designing websites and offering technical support. Mark continues to enhance their skills through education at the Occupational Industrialized Center West.
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