Markose A. is a highly experienced professional in the field of information technology, currently serving as a Professional Services Contact Center Engineer at RingCentral since February 2022. Prior to this role, Markose worked as a Deployment Engineer II at Phreesia and as Support Guy 3 at Sysoft Computer Consultants Limited. Markose's extensive background includes a decade-long tenure as an Applications Engineer at METCO Networks, where responsibilities encompassed solutions architecture, project management, on-call support, site reliability engineering, and business analysis. Markose holds a Master of Science in Information Security from Royal Holloway, University of London, and a Bachelor of Engineering in Electronics and Control from Sathyabama University.