Melanie Rocha is a seasoned customer success professional currently serving as a Customer Success Manager at RingCentral since April 2023, following a series of roles in renewals and customer success. Prior experience includes working as a Customer Success Associate at Brandfolder by Smartsheet in 2022, where management of 120+ key accounts emphasized customer engagement and renewal retention. Between 2017 and 2022, Melanie contributed to brand-building efforts as a Sales Representative at Peachy Keen Creations, enhancing customer communication in Charleston, SC. Additionally, a marketing internship at Muse Lake Marketing in 2020 involved developing creative content and digital strategies for local brands. Melanie Rocha holds a degree from the College of Charleston, completed in 2020.
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