Michael L.

Michael L. has extensive experience in solutions engineering and customer support, with a focus on AI and video technologies at RingCentral since August 2019. Prior to RingCentral, Michael served as a Sales Engineer at StarLeaf, supporting channel partners for cloud and team collaboration products. Michael's background at ShoreTel encompassed various leadership and engineering roles, including Director of Customer Support for the U.S. East and Canada, where team restructuring led to enhanced efficiency and competency. Michael also contributed as a Senior Sales Engineer, Manager of Implementation Services, and held multiple engineering positions, providing comprehensive support and training for partners and customers. Michael began his career at Nortel as a Test Engineer, influencing product introductions. Michael holds a degree in Electronic Engineering from RCC Institute of Technology.