Nicki Paulson is an experienced Customer Success Manager currently managing a $12 million ARR portfolio at RingCentral, focusing on MRR growth through enhanced customer relationships and engagement. Previous roles include serving as a Customer Success Manager at Advarra, where Nicki drove product adoption and contract renewals in a B2B SaaS environment, and as a Senior Customer Success Manager at Digsite, responsible for client satisfaction and onboarding. Additional experience includes leadership in customer service at Wisconsin Aviation, project management in creative services at Great Wolf Lodge, and account management in advertising with Universal Presentation Concepts. Nicki holds a Bachelor of Arts in Communications/Public Relations from the University of Wisconsin-Whitewater.
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