Raymond Bray

Raymond Bray is a seasoned professional in unified communications and technical support, currently serving as a Professional Services Call Center Engineer II at RingCentral since March 2022. Prior experience includes leadership roles as Lead Unified Communications and Senior Unified Communications at Marriott Vacations Worldwide, along with a position as Technical Support Coordinator at Matthews Environmental Solutions Limited. Raymond's extensive background also encompasses contributions as a Business Innovations staff member at Holiday Inn Club Vacations and an Infrastructure Engineer at TMS Health, a Xerox Company. Key responsibilities throughout the career have included managing ACD systems for large call centers, overseeing server maintenance, facilitating desktop support, and tackling escalations as the main point of contact.