Rick Molder is a passionate contact center leader with over 20 years of experience driving CCaaS innovation, specializing in pre-sales engineering and AI integrations. They have excelled at delivering impactful solutions on platforms like ShoreTel, NICE CXone, and RingCX, and have led Sales Engineering teams to secure enterprise and consumer-focused clients. At RingCentral, they currently design integrations and manage multiple projects at a high billable rate, while having previously resolved escalations and improved defect case accuracy during their time at Mitel. They demonstrate a strong commitment to optimizing workflows and enhancing customer outcomes, thriving in remote roles and readily traveling to meet client needs. Rick is currently pursuing a degree in Computer Science at Austin Community College.
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