Shawn Cooper possesses extensive experience in IT and network operations, currently serving as an SRE Surveillance Analyst and NOC Analyst at RingCentral since July 2020, focusing on monitoring and troubleshooting performance issues in cloud-based telecommunications. Prior roles include NOC Engineer at Dish Network and Systems Administrator at Red Robin, where collaborative efforts ensured seamless system upgrades. As a Consulting Systems Engineer at Firestone Technical Resources, Shawn provided comprehensive IT support to major clients, emphasizing process improvements and remote assistance. A long tenure at First Data Corporation as an IT Ops Technician II involved managing complex technical incidents and maintaining processing systems for numerous financial institutions, supplemented by a strong foundation in ITIL practices and security administration. Educational qualifications include a Bachelor of Science in Business Administration from the University of Colorado Denver and advanced training in Network Systems Administration from Denver Technical College.
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