Thomas Grapentine has extensive experience in customer success and engineering roles within the telecommunications industry, currently serving as a Customer Success Manager and previously as an Enterprise Solutions Engineer at RingCentral since March 2020. Before RingCentral, Thomas held positions at Avaya as a Senior Sales Engineer and Sr. Sales Engineer for Avaya Private Cloud Services, where responsibilities included designing and implementing communication solutions and cloud services. Additional experience includes roles as a PreSales Solutions Engineer at Interactive Intelligence and a Senior Sales Engineer at Avaya, focusing on VoIP solutions and Unified Communications for various clients. Early career experience involves sales engineering support at Prominence Networks, consultancy at Capgemini, and a sales engineering role at Nortel Networks. Thomas holds a BS in Computer Science from the University of Phoenix and an Associate of Science from Bergen Community College.
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