Toni Ader

Toni Ader is a seasoned professional in customer experience and account management with extensive experience in the telecommunications industry. Currently serving as Senior Manager of VOC CX Transformation at RingCentral since April 2023, Toni previously worked at Lumen Technologies for over two decades, where responsibilities included developing standards for the Client Support Management program across multiple business channels. Earlier roles include Manager of Customer Account Management at tw telecom (now Level 3), where Toni led a team focused on enhancing customer experiences, and Manager of Customer Relations at Coreon Inc., providing dedicated support for customer needs. Toni's career began at NorthPoint Communications as Account Support Manager, further complemented by earlier experience as a field service representative at TCG. Toni holds a Bachelor's degree in Business Administration and Management from Northwood University.