Wayne Morgan is an experienced IT professional with a robust background in service management and knowledge management, currently serving as a Specialist in IT Service Transition & Service Desk Knowledge Management at Rio Tinto since August 2009. Wayne’s expertise encompasses IT Service Transition Management, Change and Release Management, Problem Management, Incident Management, and Knowledge Management. Previous roles include Knowledge Consultant at Computer Sciences Corporation, and Knowledge Manager at AMP, where Wayne implemented knowledge management solutions to support financial planners. Educational qualifications include a Master of Technology Management from Griffith University and a Bachelor of Business from the University of Southern Queensland, along with various management diplomas.
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