Sara Erstad

Sara Erstad is an accomplished Enterprise Customer Success Manager at RippleMatch, with a robust background in customer success and account management across various organizations. Previous roles include Principal Customer Success Manager at Jungle Scout and Team Director of both Account Management and Customer Success at Sensor Tower, where Sara led a team focusing on client retention and satisfaction. Additionally, significant contributions were made at Wiley, where integration of support services was advanced, and at Knewton, where Sara developed a Customer Success Manager role and led a 24/7 support team. Sara's earlier experience includes roles in product operations and executive recruiting, alongside a foundational career in education as a Spanish teacher. Educational qualifications comprise an MA in Educational Leadership from New York University, an MS in Education from Pace University, and a BA in Hispanic Studies from Trinity College-Hartford.