Bea H. serves as the IAM and Integrations Training Lead at Rippling since May 2022, having previously held the role of Senior IT Operations Specialist. Extensive experience includes optimizing support processes through automation using Jira and Slack, leading training programs, and enhancing collaboration with external partners. Prior expertise as a Senior Customer Support Engineer Level 4 involved troubleshooting and resolving issues related to Identity and Access Management, while providing expert technical support to executives and IT professionals. This role included training agents and developing internal documentation for a SAAS product servicing over 12,000 clients. Previous positions at Apple encompassed roles from Support Level 3 Senior Technical Advisor to Technical Specialist, contributing to the resolution of hardware and software issues. Early career experience includes various positions in retail and sales, including District Manager at Spectrum Accessories. Bea H. holds a degree from Columbia Engineering, completed in May 2021.
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