Emma Shaw (Shackelford) is an experienced product documentation writer currently working at Rippling, where responsibilities include developing and maintaining Help Center resources and customer education courses. Previous roles at Rippling also encompass insurance support lead and content specialist, where Emma focused on creating internal and external content and solving complex insurance-related issues. Prior to Rippling, Emma held various customer support positions at Gusto, providing dedicated support to small businesses, and gained hands-on experience through internships at Monotone Inc., L.A. Works, and Crewser Entertainment. Emma holds a Bachelor of Science degree in Music Business and Songwriting from Belmont University.
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