Joel Whitley is a Customer Success leader with a commitment to providing exceptional service to both internal and external partners. With over 10 years of experience in managing client relations for scaling SaaS businesses, Joel has a proven track record in leading teams through innovative onboarding, account growth, and customer support initiatives. Currently serving as a Senior Technical Account Manager at Rippling, Joel previously held leadership roles at Socialive, where they led multiple teams and contributed to high retention rates. They started their career at Attendify, progressing from Customer Success Manager to Manager of Customer Success, while also gaining diverse experience in government solutions and retail. Joel holds a BS in Business Administration with concentrations in Marketing and Economics from the University of Oregon Lundquist College of Business.
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