Omar Yousef is a skilled professional with extensive experience in customer support and technical assistance across various companies. Currently serving as a Customer Support Supervisor for the Platform at Rippling, Omar oversees the United States Platform Support CX Team, focusing on resolving technical issues related to Rippling's Workflow Studio and other functionalities. Prior roles include Technical Support Manager at Flexport and Seller Support Coordinator II at Shopify, where Omar led projects to enhance internal knowledge bases and authored numerous technical troubleshooting articles. Experience also includes positions at Deliverr Inc., Xola, and Apple, where Omar engaged with customers to troubleshoot and resolve issues, while also contributing to machine learning initiatives. Omar holds a Bachelor's degree in Management Information Systems from UHD Marilyn Davies College of Business.
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