Sameer Nagpal is a seasoned leader in global operations transformation and customer experience, known for driving substantial improvements in performance for multinational corporations such as American Express and startups like WazirX. With a foundation in economics from Delhi College of Arts and Commerce and an advanced degree from IIM Calcutta, Sameer has built and optimized global capability centers, enhancing customer satisfaction and operational efficiency through innovative practices. Currently serving as the Director of PEO/ASO Operations at Rippling, Sameer has been recognized as one of the Top 10 Young CX Leaders of 2022, showcasing expertise in AI, digital automation, and team development.
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