Zack Lord

Zack Lord is a seasoned professional with extensive experience in technical account consulting and customer success. Currently serving as Senior Manager at Rippling since September 2021, Zack has progressed through various roles within the company, including Manager and Team Lead. Prior to Rippling, Zack worked at ConnectWise from June 2017 to September 2021, achieving leadership roles in partner success. Earlier experience includes a position at Galaxy Fireworks, where Zack developed a merchandising model that significantly boosted sales and improved customer loyalty through enhanced service standards. Zack also contributed to the digital marketing strategy and logistics efficiency at Galaxy Fireworks. Previous roles include Consultative Sales Associate at Sears Holdings Corporation and Director of Youth Ministry at Church Hill United Methodist Church. Zack holds a Bachelor's degree in Communication and Media Studies from Youngstown State University.