Gipsy Ruby

Customer Support Team Lead at Riskonnect

Gipsy Ruby has a diverse work experience in the technology industry. They started their career as a Placement Student Engineer at Servelec Technologies in 2015 and gained valuable experience in engineering. From 2017 to 2018, Gipsy worked as a Graduate Engineer at Servelec Technologies, further enhancing their skills in the field. In 2018, Gipsy joined Xactium as a Developer Support Analyst, where they provided technical assistance to clients. They then transitioned to Riskonnect, Inc. in 2020 and held various roles, including Support Analyst and Success Engineer. Currently, Gipsy is employed as a Tier 2 Analyst, Customer Support at Riskonnect, Inc. Their work experience demonstrates a strong background in customer support, problem-solving, and technical expertise.

Gipsy Ruby completed their education at Sheffield Hallam University, where they earned a Bachelor of Science (BSc) degree in Business Information Systems. Gipsy attended the university from 2013 to 2017. Prior to that, they studied at Longley Park Sixth Form from 2011 to 2013, where they completed their A-Levels. Before entering sixth form, Gipsy Ruby attended Firth Park Community Arts College from 2007 to 2011, where they obtained their GCSEs.

In addition to their formal education, Gipsy Ruby has obtained several certifications. Gipsy became a Salesforce Certified Administrator (SCA) in September 2020 and achieved the Salesforce Trailhead - Ranger certification in July 2020. Gipsy also holds a BSc Hons Business Information Systems, which they obtained from Sheffield Hallam University in November 2017.

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Timeline

  • Customer Support Team Lead

    April 1, 2024 - present

  • Tier 2 Analyst, Customer Support

    May, 2023

  • Success Engineer

    April, 2022

  • Support Analyst

    March, 2020