Jess Goad is a seasoned professional in customer success, currently serving as a Senior Customer Success Manager at Riskonnect, Inc. They previously held the same title at Ventiv Technology from 2020 to 2023 and worked as a Client Manager at RCM&D from 2014 to 2016. Jess began their career in the industry as a Business Analyst at RCM&D/SISCO and has a Bachelor of Arts in Mass Communication from Towson University, which they earned in 2009. Their diverse experience spans roles in client delivery and legal assistance.
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