Joan M.

Digital Customer Success Manager at Riskonnect

Joan M. has a diverse work experience spanning multiple industries. Joan is currently employed at Riskonnect, Inc. as a Digital Customer Success Manager, a role they have held since April 2023. Prior to that, they worked as a Business Development Specialist at Riskonnect, Inc. starting in July 2022.

Before joining Riskonnect, Inc., Joan M. was a member of the Castellan Solutions team. Joan served as a Business Development professional from October 2021 to April 2023, playing a role in strengthening the resiliency of organizations through strategic guidance and hands-on help in business continuity programs.

Joan M.'s earlier experience includes a Sales Development Fellowship at SV Academy from August 2021 to September 2021, where they were rigorously trained and assessed on sales development skills. Joan also had a Sales Development Internship at Talend in August 2021, prospecting and qualifying leads through various channels.

In 2019, Joan M. worked as a Client Prospect Manager at Antonini & Cohen Immigration Law Group and as a Business Development Manager at Dedicated Developers. From 2016 to 2019, they served as the Medical Liaison Director at The Nathan Law Firm. Prior to that, they had managerial roles at Premier Reporting, Brookstone, and The Sharper Image, where they gained valuable experience in sales, production management, and scheduling.

Overall, Joan M. has a strong background in business development, customer success, and sales, with a focus on building relationships and driving results.

Joan M. attended Brown College of Court Reporting from 2014 to 2016, where they studied stenography. After that, there is no information available about their education at Florida International University or Miami Dade College. In terms of additional certifications, Joan obtained a Sales Development Fellowship from SV Academy in August 2021, specifically in Cohort 51.

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Timeline

  • Digital Customer Success Manager

    April, 2023 - present

  • Business Development Specialist

    July, 2022